Automotive Extended Warranty Companies

Automotive extended warranties should be a very important part of one’s budget. After the vehicle’s initial warranty expires it would be wise to extend it because unexpected breakdowns can be devastating for one’s finances. A warranty is collateral that is offered by the manufacturer or another insurance provider. This means that if the product or service fails you are entitled to have it repaired or replaced. Let’s look at some of the top providers for automotive extended warranties.

1. Mogi

Mogi is a very recent entrant into the market of insurance. With their technological advances in terms of web based protection and support, Mogi has become the convenient and reliable choice of many consumers. Mogi offers several coverage plans for new and used vehicles. Each plan is tailored to the specific needs of the customer at the lowest rates possible.

2. Warranty Direct

Warranty Direct is very popular due to its wide array of coverage plans at reasonable prices. With more of a track record than Mogi, Warranty Direct has been in the business for 30 years. In terms of reliability you will find no better automotive extended warranty among the other companies. Warranty Direct is one of the largest warranty companies in North America making it very appealing to buyers looking for a safe and reliable purchase.

3. CARCHEX

Another well-known name; CARCHEX provides several automotive extended warranties. Plans for new and used vehicles add to the diversity of this company.

4. Stop Repair Bills

Stop Repair Bills will cover almost any vehicle. Most of their customers have vehicles over 12 years old. This company’s boldness has earned it a household name for good reason.

5. U.S. Fidelis

U.S. Fidelis is one of the largest automotive extended warranty companies in the United States. U.S. Fidelis offers many economic plans for new vehicles. This provider is a wise choice for those looking for an established company.

6. U.S. Direct

U.S. Direct is another exclusive provider in the United States. This automotive extended warranty company boasts a solid track record and excellent customer service.

7. Fidelity Automotive

Fidelity provides extended warranties to both new and used cars. To go along with their coverage, Fidelity also offers excellent customer service with roadside assistance and repair.

8. Auto Protection

Auto Protection is smaller than the other providers; to compensate for this Auto Protection offers excellent customer service and makes their policies very clear.

Automotive Glass Replacement

As we all know safety should always come first in our life. However in our busy hectic lifestyle we simply forget it. When the unexpected happens and results in some undesired damages or injuries, we would look back and regret on our carelessness. This article explains about the importance of automotive repairs or replacements. For some people, driving is hobby, for some it is their necessity. Moreover, whatever may be the motto behind it, following a safe driving nature is highly essential. An automobile should be maintained in a good working condition in order to assure a safe drive on road. Many people neglect small cracks or chips on the window shields and glasses.

Scratches or other flaws in window shields occur due to many reasons. Even though these side glasses are made up of toughened or laminated glass sheets, they are prone to cracks. Sometimes, it may be due to a flying stone or because of a minor collision. Even harsh cold weather conditions can shatter the window screens of your vehicle. Before realizing the importance of automotive glass replacement services, you should know the role of windshields in a vehicle.

Apart from just blocking the wind flow and dust particles out of the face of a driver, it has a greater role in the structural strength of the vehicle. With the advent of latest technological advancements, auto glasses have been playing a crucial role in imparting high end safety measures to the occupants. Hence, it caters to the aesthetical and utilitarian demands of an automobile. When these auto screens are coated with window films, it would even block the entry of harmful Ultra Violet (UV) radiations, reduce glaring and thereby safeguarding the people. Along with that, window film and tinting would enhance the privacy features.

When you notice a scratch on the side or front glass of your vehicle, you can take it to a licensed auto mechanic. They will inspect the shield and decide whether to repair it or replace it. Automotive glass replacement services should be carried out only by a professional expert. Integrity and reliability of the manufacturers should be retained during the glass replacement procedure.

Car, truck, SUV or any other vehicle can obtain this service as it has been taken over the automotive industry by storm. It is your vehicle and it would be your significant responsibility to select the right glass replacement service providers. Check the yellow pages directory or search over the internet pages. You can call each company for requesting quotes or visit their websites for placing quotes. During this search process, you would get a clear cut idea about their customer services strategies also. Always choose a company that can offer warranty for their automotive glass replacement or window tinting film services.

New Responsibilities For Automotive Advertising Agencies

The role of the automotive advertising agency in today’s consolidating auto industry must change to accommodate the needs of the auto dealers that they serve. Reduced sales volume and profits have forced auto dealers to reduce their automotive advertising budgets and sales staff. As a direct result, automotive advertising agencies are being challenged to deliver more for less and reduced budgets and floor traffic suggest that they must increase their areas of responsibility to justify their agency fees or risk losing accounts. More importantly, they must learn the auto industry from the auto dealer’s perspective if they expect to be able to contribute in any meaningful manner.

Assuming that we all work our pay plans to maximize our own ROI in our chosen careers in the automotive advertising industry, I thought I would share some best practices regarding an auto dealership’s Internet sales processes with my fellow automotive advertising professionals to help them better serve their auto dealer clients. Not all of the situations I discuss will apply to every auto dealership so take note of ones that do and save the others for future reference in case they surface in some other form. I will cover common issues that are part of human nature. After all, the key to success in the car business is in the people – not in the franchise or facility – so most problems start and finish with people.

The Internet Department — From The Dealer’s Perspective

As a former new car dealer and current consultant on dealer operations and marketing I am constantly amazed by the disconnect between dealers and their key personnel. I liken the miscommunication of their common goals — to sell more cars/service and make more money — to that of a long marriage. Courting equates to the interview and the first few months are like an extended honeymoon. Once the excitement wears off it is a lot of work to remember why you got married in the first place; but worth the effort!

Dealers are people too! They often indulge their emotions in the hiring process based on the fact that they need help more than the applicants need the job! Great interviews get an applicant the job with the dealer’s hope and desire to solve a problem – not make a friend. Their business needs eventually outweigh their emotions and words like bottom line profits, accountability and the latest buzz words — verifiable R.O.I. — take over. Dealers should always have job descriptions and areas of responsibility along with supported compensation plans based on individual and department guidelines and objectives. Unfortunately, not many auto dealers have those today and few automotive advertising agencies are prepared to provide them.

Today’s market losses have forced dealers to make difficult decisions that should have been made before a position was even considered. The survival of the fittest must apply! It’s a dirty job but someone has to do it and the Dealer must base his decisions on performance and individually contributed profits or we will all suffer the consequences! That observed deficiency is a perfect opportunity for a forward thinking and prepared automotive advertising agency to earn their fees when direct sales won’t support them by passing on the observed need to their auto dealer clients while providing them proven processes to satisfy them.

Re-defining the role of the Internet Sales Manager, (ISM), at the Dealership – Customer Communication Center, (C.C.C.) vs. Business Development Center, (B.D.C.)

The A, B, C’s of the car business — Always Be Closing — go beyond the showroom floor and apply to the ISM as well as their staff. The key to the close, however, is to know the answer before you ask the question, or at least provide a limited response that you can control!

Based on your new found knowledge and understanding of the dealer’s requirements of their ISM, I suggest that you ask the hard questions before your dealer client does! The more you and the ISM are involved in the selling process in both vehicle sales and fixed operations the more productive and profitable you will be. The more accountable and verifiable your R.O.I. to the dealer the more secure your income and the account. Sell yourself and the added value that you bring to his Internet department to your dealer with the leverage of verifiable performance in a clearly defined position on the team beyond what most dealers envisioned from their automotive advertising agency and be paid accordingly.

I propose that you literally have the tail wag the dog, so to speak, by suggesting that the Internet Department become more than a lead generator with limited selling responsibilities. All communications, before, during and after the sale can, should and soon will be handled over the internet and/or on the dealership’s website which should now be part of your shared area of responsibility with the ISM.

Currently, Business Development Centers, or B.D.C’s., coordinate selling opportunities developed on the telephone, showroom floor, service drive, data base marketing and in many cases the Internet. They rely on linked technology like telephony systems, vendors, such as Whos Calling, and onsite data base management systems, (DMS), such as ADP or Reynolds and Reynolds and customer retention management systems, (CRM), like Higher Gear or DealerUps, that are all now available on the internet.

Who is better prepared to coordinate communications and even transactions on the Internet than the Internet Manager supported by an involved and educated advertising agency? Who has the best understanding of computers, software and integrated links to access and apply information directed to the contacts sourced from the auto dealer’s automotive advertising investments? It better be you!

Customer Communication Centers, or C.C.C’s. provide a more integrated and accessible central point of contact at the dealership for their customers in both their brick and mortar dealership and their online virtual showroom. All customer contacts for sales, service/parts and office should be channeled to one location from all sources including telephone, email, mail, internal DMS and CRM, Internet — you name it! The cross-sell opportunities between sales and service/parts by having one contact person suggesting shared opportunities is obvious but unlikely if they are handled by two different people or departments! Less obvious opportunities like customer complaints and key vendor communications provide the ability to turn a problem into a solution but only if channeled properly.

The Internet is hosting telephone, DMS and communications through webinars and emails so take charge and credit with the dealer. Re-define your role at the dealership by increasing your areas of responsibility!

Integrating the Internet into the selling process — Sales and Fixed Operations

Most dealers have been traumatized by software solutions they are still paying for and never used. Usually they require secondary input, are redundant with other more integrated systems to the selling process or just lack real world applications to their deal flow — which is driven by human nature on all levels. Inspect what you expect coupled with standards like you can’t manage what you can’t measure can be applied to support your close for enhanced opportunities for you, his staff and your dealer.

Place the Internet C.C.C. squarely in the middle of all selling processes. Of course be careful what you ask for since an astute dealer will, and should, hold you accountable. No pain, no gain — so go for it!

As admitted, the devil is in the details, and there is no standard application to apply to all situations. Deciding what to do and what to delegate, and how to best integrate with the auto dealer’s current systems to minimize disruption, is the key. Don’t throw out the baby with the bath water but expecting different results from the same action is a good definition of insanity.

The auto dealer’s sales staff and service writers hate you — join the team!

The automotive advertising agency has always been perceived by the auto dealer’s staff as an outsider and the ISM has only recently earned the respect that he deserves by the old car guys who may still be fighting the shift to the World Wide Web. The Internet Geek of the old days has matured into a key manager in most dealerships and the trend is growing! You can’t possibly expect to cross train on all aspects of operations — but you should try! Evaluate the current communications, customer and deal flow and create a business pro forma in concert with the ISM and the other department managers to develop a profit and increased R.O.I. for all involved and you will earn your position on the team.